Introduction

An effective QMS is a vital pillar for a training institution to maintain its registration and accreditation of courses stipulated by the TVEC to award NVQ. QMS provides a “Process Approach” instead of final quality of delivered services, according to the basis of ISO 9001:2008 and SLS IWA 2: 2007; “Guidelines for the Application of ISO 9001:2008 in Education”.

The other purpose of introducing this requirement is to ensure effective client relations, sound financial planning & control, responsive system operations and reliable record keeping & document management which leads to customer satisfaction.

There is no “one best way” to establish and maintain a QMS; therefore, training centres have their own discretion to develop documents considering the guidelines provided in the manual. Each training institute is free to develop its own quality system documentation, install the QMS, maintain it through a system of regular internal and external quality audits and carry out continual improvement of its activities.